Systems Administrator I

Status: Full-time, Non-Exempt
Department: Information Systems
Reports to: Systems Administrator III

Summary

The Systems Administrator I provides reliable day-to-day operational support for the Information Technology team and builds practical expertise within a professional enterprise environment. This role provides an opportunity to develop technical, analytical, and customer service skills through direct involvement in end-user support, device management, account administration, and technology initiatives. The Systems Administrator I will work closely with IT team members to ensure employees receive timely and effective technology support while contributing to projects that enhance operational efficiency and user experience.

What you'll do

• Provide technical assistance for software and application-related issues.
• Support employee onboarding and offboarding activities, including account provisioning and virtual desktop preparation.
• Assist with the configuration, deployment, and maintenance of Amazon Workspace Virtual Desktops.
• Troubleshoot issues related to Microsoft 365, Windows operating systems, and Azure AD On Prem.
• Document incidents, resolutions, and procedures in accordance with IT standards and best practices.
• Escalate complex issues to appropriate team members while maintaining ownership of communication and follow-up.

Qualifications

• Bachelor's degree in information technology, computer science, information systems, cybersecurity, or equivalent combination of education and experience.
• Basic understanding of computer hardware, operating systems, and software applications.
• Strong analytical and critical thinking skills with the ability to research issues, identify root causes, and recommend solutions.
• Familiarity with Microsoft 365 applications and services.
• Understanding basic networking concepts, including DNS, DHCP, and TCP/IP.
• Experience troubleshooting Windows environments.
• Exposure to Microsoft Entra ID, Active Directory, or endpoint management solutions.
• Previous customer service or technical support experience.

This role provides hands-on experience with AWS, Microsoft 365, Windows administration, networking, identity and access management, endpoint management, and end-user support, offering opportunities to build foundational systems administration skills.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by the manager.

Ready to join us?

• Send your resume to careers@campusdoor.com.
• No resume? Send us an email. We'd like to get to know YOU. Tell us about what experience you bring and what you'd like to do next.